Frequently Asked Questions
Need help? We’ve gathered answers to the most common questions from our customers.
Products
1. How long do press-on nails last?
A: With our brown paper gel tabs, expect up to 7 days of fabulousness. Upgrade to blue jelly tabs for up to 10 days, or go all-in with nail glue for up to 20 days. Just remember, longevity depends on your lifestyle and how well you prep.
2. Can I reuse the nails?
A: Absolutely! Treat them gently, and they'll be ready for their next outing.
3. Will they damage my natural nails?
A: Not if you follow our removal instructions. Soak, don't yank. Your natural nails will thank you..
4. What items come with my purchase?
A: Each set comes with a tool kit: brown paper gel tabs, cuticle stick, nail file, and alcohol wipe. and yes, a little LUNE-style surprise gift, just because we like to make you smile. 🎁✨
Adhesives
1. How do I know which adhesive to use?
A: We made you a super helpful Adhesive Guide — because tabs, glue, and jelly shouldn't be a guessing game.
2. Is the glue really necessary?
A: Not unless you’re committing to a 3-week wear. Tabs are great for easy removal. Glue is for ride-or-die nail days.
3. How do I remove them without drama?
A: Soak. Don’t yank. Our how-to page has the full tea.
4. What’s in the Tool Kit?
A: All the essentials:
✔️ Brown paper tabs
✔️ Nail File
✔️ Alcohol wipe
✔️ Cuticle stick
✔️ …and a surprise gift, because we’re those people 🎁
Full Tool Kit details here →
Add-Ons
1. What’s the deal with the freebies?
If your order hasn’t shipped yet, we may be able to make changes. Please contact us as soon as possible.
2. What’s your return policy?
A: Coming soon! For now, we recommend treating your Tool Kit supplies like gold.
3. Do you offer foot or kids’ nails?
Please email us at [your email] within 3 days of delivery, and we’ll make it right.
4. Will you launch more tools or accessories?
A: Yes. Think cuticle oil, travel-friendly packs, luxe storage — we’re just getting started.
🔸 Still stuck?
Q: I need help but I’m shy.
A: Email us! We’re lovely, promise: hello@lunenail.com
(No bots. No hold music. Just humans who know nails.)